This site was created to try and help the poor customers of RedTen Internet.
Check the News page for recent updates
Just click on the link above and then set it as your homepage, it's as easy as that, the charity will then automatically receive a donation. You pay nothing and the Charity gains much needed funds
A number of people have asked about making a donation to help run this site. I'm not interested in that at all. But if you do want to make a contribution then I support a local Charity called Spirit of the Dog who are crying out for funds you can donate on-line via paypal.
Sign the Petition against Redten.
Use password Deadten
Redten Internet - the company that gave away so-called "free PCs" with broadband connections - has left customers without internet access for almost a week. RedTen's problems began on Monday 10th March 2008, when customers trying to access the web were greeted with the following message. "BT Wholesale has stopped providing a service to Redten Communications Ltd either because of repeated non-payment of invoices or because Redten Communications Ltd has stopped trading. This means you will no longer be able to access your broadband service from Redten Communications Ltd."
The message goes on to offer customers a Mac code allowing them to switch provider if they wish. However, a spokesperson for Redten has urged customers "not to switch providers" claiming that the downtime was not due to a failure to pay its bills but to the company "upgrading the servers from 8Mb/sec to 24Mb/sec". It's promising customers one month's free service at the end of their contract.
The company went on to claim that service would be resumed on 19 March through NJP Services, a company which sells wholesale broadband services based on BT's network. We contacted NJP who confirmed that it had struck a deal with Redten, though it denied customers were being upgraded to a 24Mb/sec connection.
"Customers will not be moved to our LLU 24Mb/sec service automatically but will be given
the option in the future to upgrade to such a service," said a spokesperson.
Redten has led a troubled life since it first burst on to the scene offering a "free PC" with its broadband packages. Since then it's seen its parent company, Watford Electronics, disappear into administration, and its famous offer frozen
Service has since been capped at various usage limits starting at 2Gb per month and currently set at 15Gb per month, an amount that unusually is comprised of both upload and download data.
Currently a large number of RedTen customers are seeking legal advice as this is a clear Breach of contract by RedTen.
If you are having issues with RedTen; then you must write immediately to :redten, njp, and clode stating that as redten have broken your contract you are entitled to withdraw from that contract without any penalities.
you list the breaks of contract as at least.
- Failure to give notice of the contract change and its details and allowing you the opportunity to reject it.
- Failure to notify you of your consumer protection rights at the time of the change.
- Providing a lesser and degraded service.
- Instituting a cap and blockage on your broadband connection and access when your contract was for unlimited and uncapped service.
- failing to provide you with a service for a number of days in the month following their application of a cap on the service.
- Failing to provide any information on any of their proposed changes yet giving public statements to the press which outline a detrimental service.
- failing to provide reasonable duty and care in the provision of a service to you.
A number of sample documents can be found in resources to help with this, many thanks to members of the Money Savings Expert forum for there help with these.
This purpose of this site is to give you up to date news, Contact details for the various parties concerned and some letter templates when making complaints.
A number of people have asked about making a donation to help run this site. I'm not interested in that at all. But if you do want to make a contribution then I support a local Charity called Spirit of the Dog who are crying out for funds you can donate on-line via paypal.