Just click on the link above and then set it as your homepage, it's as easy as that, the charity will then automatically receive a donation. You pay nothing and the Charity gains much needed funds
A number of people have asked about making a donation to help run this site. I'm not interested in that at all. But if you do want to make a contribution then I support a local Charity called Spirit of the Dog who are crying out for funds you can donate on-line via paypal.
Friday 27th June
Well a lot of people have been cut off and given a walled garden message from NJP Services, very similar to the one BT put up back in March,
Fatcat communications have purchased the assets from Redten (like to know how the managed to negotiate that as they are uncontactable by the rest of the world. But then again if your buying it from yourself as we all suspect then it's not a problem) Anyway people are being asked to trust this new supplier even though they have no idea of the T&C's and the Fair usage policy basically prohibits just about any reasonable amount of usage.
It's unclear who will be the backbone provider for the new FatCat deal, but the way the Fair Usage policy is worded it seems like it may be NJP.
After last weeks surprise settlements by Clode they now seem to of shut and shop on the deals and want to go all the way to court, a number of people have contacted me regarding Clode's refusal to negotiate and have even said to some that the matter is now in the legal departments hands and they can no longer discuss the issue.
It seems like MAC codes are available via the NJP walled garden page but it's not clear where this leaves customers in regards to their Clode agreements. If anyone has an update on this please let me know.
Wednesday 18th June
Sorry about the lack of news lately, but there's not a lot to oreport, Clode have been making some settlements with a number of people, the deals range £0 to £80 if they will not negogite a reasonable claim then most people have started to issue court papers against Clode.
If you go down this route check your loan agreemnet you will probably find it is in the name of Clode Funding Limited, if so make the claim against them, they are at the same address and have the same directors but it is a seperate limited company. Claim for your outstanding balance plus the number of months of interupted service currently 3 months, also add in costs for phone call and recordered delivery letters, if you use the money claim online system then fees will automatically be added
Tuesday 11th June
New owner of Deadten takes up the mantle left by Essex_xz7r
Anyway sent this today to Clode
Dear Nick (& Nicola)
Owing to the lack of announcement that you had promised, I have started filling out court papers. I'm sure you will appreciate how patient I have been in the circumstances.
Do want to settle this now or do you want to do it later and add the court fees and other costs as well as setting a precident?
Regards
Monday 2nd June
Clode filed their defense last week, still haven't seen it yet so none the wiser at the moment.
Also looks like Clode are going into the Internet business as an ISP, set up a company called FatCat Communications, (Think they want to rub salt into the wound with the company name) Anyway the company report is on the resources section of the site, Apparently we should be getting some communication from Clode shortly on what's going on with this. Just to tie up the companies the Secretary of Clode is the Director of FatCat, the registered addresses are the same (Mr Jeremy Rich Morris)
Thursday 22nd May
Posted Clode company reports on the Resources section of the site.
Still trying to sort out via OFT etc who we need to take to Court, best bet for now is to make papers out with both Clode Funding Ltd and Clode Retail Finance Ltd as defendants.
Wednesday 21st May
Received a letter from Clode today,
I am now in receipt of the above claim form which sets out your concerns regarding your account no, xxxxxx and the services from Redten.
We have confirmed with the court that we intend to defend the claim and the one issue that is immediately evident is that the claim has been issued in the name of Clode Retail Finance Ltd. however this company is not a party to your loan agreement.
I have enclosed a copy of your loan agreement and I would suggest that you may wish to consider closing the claim above and reissuing the claim to Clode Funding Ltd.
Of course the decision in this instance is yours I simply point out this to try and move the matter forward as quickly as possible.
You should also be aware that I believe an announcement will be made on the future of the Redten service in the next week or so which may also have a bearing on your pursuit of this claim.
Yours Sincerely
Nick Davies
Chief Executive
Emailed them asking
I notice that you say Clode Retail Finance Ltd are no party to the agreement, if this is the case could you please answer the following questions:-
1.) What is the relationship between Clode Funding Limited and Clode Retail Finance Limited
2.) Why has all communication regarding this issue been via Clode Retail Finance Limited, if they have no involvement in this agreement.
3.) Why was my original order and agreement supported by a letter from Clode Retail Finance Limited.
4) Why was the Settlement letter from Clode Retail Finance again if they are not party to the agreement how can they offer to settle.
5) Anyone that has settled has done so to Clode Retail Finance Limited including make cheque's payable to Clode Retail Finance Limited.
They replied
In answer to your questions below:
1. Clode
Retail Finance Ltd (CRF) is a ‘sister’ company to Clode Funding Ltd
(CF) with a common parent company.
2. CRF has a
service agreement to handle customer service for CF
3. See 2
above
4. See 2
above
5. See 2
above
This is a common arrangement for this type of finance agreement
however it is clear from your agreement that the legal party to your
contract is CF.
We are under no obligation to point this out in the letter you
recently received however I felt it would sensible to do so and this
would reduce confusion when we file our defense.
Regards
Nick Davies
Saturday 17th May
Clode finally start issuing MAC codes to the customers that settled their accounts. Not quite within the 5 days that they are meant to release these within, but at least those who paid are now free from this whole mess. The rest of us have to take them to court to get any further.
Friday 16th May
Sorry been away a couple of days this week so been a bit slow updating the site.
Anyway got an Acknowledgement of Service from the courts today stating that Clode intend to defend all of my claim.
The letter was dated 14th May and signed by Nick Davies.
They now have 28 days from the date of Service to prepare a defence, the date of service was the 6th May which I make 28 days to be 3rd June. I'll let you know if I getr any more info.
Monday 12th May
Well still no response from Clode there days to respond to the courts are ticking away.
Also it looks like many of those who took the settlement option are having problems getting a MAC code.
Friday 9th May
Confirmation that the Jessa family are still behind Redten.
Baber Gulzar confirmed in writing to Trading Standards that he has
stepped down as MD of Redten and passed on the details of the Sole
Shareholder, who we I can confirm is Abbas Jessa brother of
Shiraz Jessa, Redten is mortgaged to the hilt to Online
Distribution Ltd owned by Shiraz.
Clode sent a notice today to remind me I had forgotten to pay my direct
Debit this month, If they had bothered to read there emails or
listen during phone calls they would of known this was happening. I
informed them I was suspending payment due to dispute. Something
they actually confirmed was on there system when I called. Shame
the system is not smart enough not to send me a letter, oh well at
least it cost them the price of a stamp. They also confirmed that
they had no record on the system of my court papers being received,
although he did say Nick Davies might be dealing with it direct.
Something he denied two days ago. The papers were issued on the
1st and they have 14 days to respond so watch this space next Thursday
for any update.
Wednesday 7th May
Emailed Clode today, asking if they wanted to settle before Court, settlement for me is cancellation of the contract.
This was there reply:-
I have not yet seen ay court papers on the matter however I can
assure you we will give this due consideration and reply in line
with the deadlines set out in those documents.
Regards
Nick Davies
Saturday 3rd May
Got written confirmation of Court submission, documents explained copies sent to Clode as well.
Friday 2nd May
Gave Clode my court reference number so they know I'm serious, told them they can contact me to discuss a settlement if they want to end it before we go to court.
Thursday 1st May
Started up a list of all the offers that Clode have made to people if you haven't posted yours on the forum then please email me at info@deadten.com
Wednesday 30th April
As there was no response from Nick Davies or Clode generally, and on advice from Consumer Direct I issued court papers this morning, detailing their breach of contract.
It's in the hands of the Courts now. Well done Clode and Redten you could of made this a lot easier and cheaper on yourselves.
Tuesday 29th April
Sent this to Nick Davies. No Reply
4.1 We will endeavour to ensure that the Service provided under these Terms & Conditions shall be provided using reasonable skill & care.
Clearly the service I have been provided has not met this particular clause.
12.12 Should we increase the Charges or make any Contract modification , which is likely to be of material detriment to you we shall provide you with 14 days written notice and the increase or modification will take effect from the end of that period. If this occurs you may be entitled to terminate your Contract by giving us written notice detailing the proposed modification at any time on providing us with 10 working days notice, such notice to expire before the price increase or detrimental contractual modification takes effect.
A capped download limit is clearly of detrimental effect.
I will remind you of the following section of a piece of legislation which I sure you are familiar with – The Consumer Credit Act
Under the terms of the Consumer Credit Act you, as providers of credit on behalf of Redten you are jointly liable for their service.
Consumer Credit Act 1974 (CCA74)
Section 75 of the Consumer Credit Act 1974 states that the lender of money for a purchase is jointly responsible with the seller for the purchaser getting the goods or service purchased, or receiving a full refund if they do not receive the goods or service. What this means in practice is that if you paid more than £100 by a UK issued personal credit card (but not a debit or charge card), or borrowed money under a loan agreement regulated by the CCA74 and arranged by the trader, then you can claim ALL the money you paid (irrespective of how you paid it) provided that the maximum contract value does not exceed £30,000, back from the card company or lender if you do not get what you bought.
Monday 28th April
Well Clode sent out an offer letter to some people offering them a £12 per month rebate on the remainder of their contract if they wanted to Buy there contracts out. For me this required me to pay Clode £219.80 to terminate the contract. Suffice to say I declined the offer. I then pushed Clode on the comment that they could restore normal service. In a nutshell he said they could restore Unlimited downloads, but when pressed on when they would do this, they admitted that they do not have a timescale yet.
So the letter states if you want out you have to answer by 2nd May, yet if you stay you have no idea when Unlimited will be restored.
Are they crazy or what. The good news is if you are one of the later people to Redten and got the service at £12.99 then it's only about £30 to end your nightmare.
There formula for termination stays the same regardless of how much you pay per month.
Tuesday 22nd April
Tuesday 15th April
Sorry the info has been a bit slow this week, currently busy working so not had as much time to dedicate to this as is needed.
The main update is that I eventually received a mail from Redten.
The bad news is that it all it said was "NO"
Thanks Alex at Redten that was really most useful
Think the push has now got to be at Clode, keep calling them all the time, don't let them fob you off, ask them for a reasonable timeframe for when you should get a response, tell them to contact Redten, they say they have been in regular contact so push them on this, They have had over a month to sort this and yet it still continues. Tell them you will call back every couple of hours for an update. Ask to speak to a supervisor/manager if ones not available ask for an appointment to call them, The thing hear is to act calmly and reasonably, we know they are in the wrong, if you put a reasonable request such as when will you have an update on this, give them tight deadlines, ask them whether they think it's reasonable to expect an answer as to when they're going to provide unlimited internet under their joint liablility.
They HAVE to give you a date by which you'll get unlimited back.
Thursday 10th April
A couple of lucky individuals have managed to get their MAC codes from Redten, they either paid up front or are still arguing over the finance agreement.
I've reported Redten to OFCOM again, moaned at Clode and had no joy at all all day getting hold of anyone at Redten. Still waiting for Mr B Gulzar to contact me back...(How about that call you promised...)
Nedmundo posted this helpful message on the forum, that he sent to Clode and Redten
With reference to the above account I would like
to make my position clear "But without admission of liability and without
prejudice"
With reference to my letter dated 25th March for which I have had no written
response,
I feel that the contract to provide a service has been broken by Redten and that
their customer service failed to forewarn of the BT Wholesale message of a cut
off and they were unavailable to advise me after the BT notification of action
despite numerous unanswered calls to them. I have lost all confidence with the
provider.
I received your standard e-mail dated 8th April detailing a very different
service that I am now to be provided with. "15GB capped". Your reason being that
there is a great deal of uncertainty over copy write piracy, but there is no
legislation to my knowledge in the UK that ISP providers are required to take
such action. I have a home network with 4 computers on it, my children, wife and
myself can all use the BBC iplayer, Joost, MSN, and play games on line this can
result in 5GB being used per evening, none of which is illegal.
You have a joint liability under the Consumer Credit Act 1974, which I’m sure
you are well aware of, as the goods/services paid for under this agreement are
unsatisfactory and the contract has not being fulfilled. I was entitled to rely
on you through our agreement to ensure that my monthly repayments to you
provided a product/service, which was not put at risk, or material alteration to
my detriment.
I have taken legal advice on this matter and you are jointly liable for the
breach of contract to supply goods/services originally defined on commencement
of my agreement with yourselves and Redten. You have failed to provide me with
at least one month’s notice of intention detailing the proposed modification and
failed toinform me of my ability to terminate the contractwithout penalty if the
proposed modification is not acceptable to me.
I am holding you in breach of contract. Therefore, within 10 days from
receipt of this letter, I require you to cancel my agreement with you to provide
a direct debit of £19.99 to yourselves for the term remaining. This is to be
done with confirmation in writing to myself without any penalty and without any
adverse effect on my credit record.
It is now your responsibility to seek redress for the funds that you advanced to
Redten at the beginning of the agreement. I look forward to hearing from you.
Wednesday 9th April
Spoke to Barbar Gulzar MD of Redten, obviously he reads this site and
the forum as he knew my identity, promised to look into my case and call me back
Thursday morning.
He also said that they would not be offering an unlimited service...They are in
discussions to increase the limit but definitely not UNLIMITED
Tuesday 8th April
==================================================
Posted by Benjimoron at MSE
OK guys,
About a week ago I promised you some information and here it is!
I have fairly regular contact with Baber Gulzar, he has given me some insight in
to what problems they face and what they are able to offer customers in the
future.
Redten will no longer be offering unlimited internet, they have got to the point
where they can no longer afford to finance unlimited broadband considering the
cost of bandwidth has increased and customers are using more and more as time
goes by.
Currently everyone is capped at 15GB. Redten are currently in talks to increase
this limit to 40GB but this will be the top limit for the time being. They will
continue pushing their suppliers for higher limits but the most they'll be able
to offer for the time being is 40GB. This 40GB limit option will be part of a
phone package. This will mean transferring your line rental and call charging
over to the new provider (yet to be announced). The price for this currently
looks to be around £16 which will cover your line rental and a package of
inclusive calls. This replaces the line rental that you currently pay to BT. You
will still be liable for your Redten costs (ie £19.99 a month).
I think I have pursuaded Baber to write to every customer (as required by the
contract and law) to inform them of the changes to be made to their accounts. He
expects this to happen within about a week once the new supplier has been
finalised. On top of this EVERY customer should be receiving a phone call within
the next few days telling them about the change of supplier and what options are
available. I believe there may be an option to stay with NJP but this would only
be a 15GB limit.
There will be no automatic upgrade to 24Mb, it is too costly to provide and with
the new limits in place it would just see people hitting their limits much more
quickly.
The web-site will be updated so that new customers are aware of the limits in
place on the account they are signing up for. He was not able to give a
time-scale on this but is going to ensure it happens.
Martin Lewis and his team have NOT been in contact with Redten according to
Baber.
And finally an apology:
"Yes we have people buying there PC's and returning, plus people just had enough
and do not care about their money and just want out which is sad because we must
of emotionally put them at an all time low, which I can honestly say was due to
other companies and not individuals within our organisation.
Our downside has been about how we have gone about it, and I hope with this
interactive approach I can help ease the stress. I apologise to all customers
who have been caught up in this but I can assure you that it was not
intentional."
Sorry it's taken so long to get this info to you but I hope it was worth the
wait.
Ben.
=======================================================================
Busy day today, no progress but lots of phone calls.
Numerous attempt today to speak to RedTen to get this resolved resulting in nothing.
Clode seem to be sticking there head in the sand and refuse to take responsibility.
Reported RedTen to Advertising Standards Authority and Trading Standards.
Many people received this load of rubbish from Clode. Admitting we are getting a poorer service, but this is due to concerns over illegal downloads, Complete rubbish and not a single person believes it.
 |
Red Ten Internet
Dear Sir
Clode Retail Finance, Units 19/20 Neptune Court,
Vanguard Way, Cardiff, CF24 5PJ Telephone: 0844 844
4700 |
 |
Sunday 6th April
No real news I'm afraid, I have listed in the resources the details of how benjimoron managed to get a result. The only one to date that I know of, but he had exceptional circumstances, due to technical issues moving his line over to NJP by Redten.
Friday 4th April 2008
Well RedTen and Clode still deny any wrong doing, RedTen also refusing to give out MAC code's (Another breach of to OFCOM)
Clode refuse that they have anything to do with the delivery of the service
Shiraz Jessa identified as the man behind RedTen and B Gulzar just his monkey fronting the business
Wednesday 2nd April 2008
Bandwidth limititation has been changed to 15Gb.
Clode Finance issued the following email to a number of customers
 |
Red Ten InternetWe appreciate that you have been experiencing difficulties over recent weeks with your Broadband Access from Red Ten following the recent transfer of service from BT to NJP. Clode Retail Finance, Units 19/20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ Telephone: 0844 844 4700 |
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